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Due to the fact that our items are virtually purchased on the Internet, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:

Terms & Conditions
Money-Back Guarantee/Refund Policy
All uninstalled merchandise unless otherwise indicated may be refunded within 7 calendar days (for US Continental orders) or within 14 calendar days (for International or US military installation orders) from the original purchase date. All returned items MUST be in ORIGINAL PACKAGING, i.e. packaging intact, hair unprocessed, weft and hair length uncut, etc. Customers must inform of any order discrepancy within 5 calendar days from the purchase date so that we may investigate and resolve the situation accordingly. SATISFACTION GUARANTEE - offers our customers 7 days (for US Continental orders) or within 14 days (for International or US military installation orders) satisfaction replacement or refund guarantee on all purchases.

Canceling an Order
You may request that an order be canceled if the order has not already been processed and shipped. Simply email during Prissy by Nature Hair hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-3 business days.

Although we provide a 100% hassle-free return policy for unused hair within 5 business days and considering the nature of our business here at Prissy by Nature Hair we would absolutely appreciate it if you can make all your questions and concerns clear before placing your order.

Each purchase is unique and has extenuating circumstances. Please contact our customer service first to resolve any discrepancies. If for any reason you must return your hair purchase, we will not be responsible for any returned package lost during the shipment, original post office receipt must be kept to claim the compensation. All returned packages must be insured. Customers are responsible